Shipping Overview
At Chic Orange, we curate unique products from global suppliers to bring you the best style at the best price. To keep our prices “Chic” and our quality high, we ship our products directly from our international fulfillment centers.
Shipping Times
- Order Processing: All orders are processed within 1-3 business days. You will receive a tracking number as soon as your order ships.
- Delivery Estimates: Depending on your location, shipping typically takes 7-15 business days. Please note that during peak seasons or holidays, shipping times may vary slightly.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking link. You can monitor your package’s journey from our fulfillment center directly to your doorstep.
Returns & Refunds
We want you to love your purchase. If you are not 100% satisfied, we are here to help.
- 30-Day Return Window: You have 30 days from the date of delivery to request a return.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Return Process: To start a return, please contact our support team at [Insert Your Support Email]. Please do not send your purchase back to the manufacturer.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately with a photo of the product. We will arrange for a replacement or a full refund at no extra cost to you.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.